Restaurant Partner Agreement

1. Services Provided by Zakie

Zakie agrees to provide the following services to the Restaurant Partner:

• Listing the Restaurant on the Zakie platform (App & Web).
• Facilitating table reservations and discovery by users.
• Providing the Restaurant with a Partner Dashboard for management.
• Customer support for reservation-related enquiries.
• Integration with ZRewards loyalty programme.

2. Restaurant Obligations

The Restaurant Partner agrees to:

• Maintain up-to-date and accurate information (menu, hours, address) on the platform.
• Honour all confirmed reservations made through the Zakie platform.
• Provide the same high standard of service to Zakie guests as to regular walk-in guests.
• Update reservation status (Check-in, No-show, Completed) promptly via the Partner Dashboard.
• Comply with all local health, safety, and licensing regulations.

3. Commission & Fees

The standard commission and fee structure is as follows:

• Setup Fee: One-time fee of $0 (waived for 2026).
• Reservation Fee: A flat fee of $1.00 per completed diner (covers discovery and booking).
• Service Fee: 5% commission on any prepaid deposits or meal payments processed via the platform.

4. Payment & Settlement

Payments for bookings and loyalty redemptions will be settled as follows:

• Settlement period: Weekly on every Monday.
• Zakie will deduct commission and fees before transferring funds to the Restaurant's bank account.
• Restaurant must provide a valid bank account in Iraq for transfers.

5. Reservation Management

Reservations are confirmed in real-time or subject to Restaurant approval based on the account settings. The Restaurant must manage availability to prevent overbooking. Chronic no-shows handled poorly or rejected bookings may impact visibility on the platform.

6. ZRewards & Loyalty

The Restaurant agrees to participate in the ZRewards programme. Guests earn 1 Point per $1 spent. The Restaurant agrees to honour redemptions at the rate of 500 Points = $5 discount, which will be reimbursed by Zakie in the weekly settlement.

7. Marketing & Content

Zakie may use the Restaurant's name, logo, and photos for marketing purposes. The Restaurant grants Zakie a non-exclusive licence to display this content. Zakie may also offer professional photography services to the Restaurant at an additional cost.

8. Term & Termination

This agreement continues indefinitely until terminated by either party. Either party may terminate the agreement with 30 days' written notice. Zakie may suspend the Restaurant immediately for breach of quality standards or failure to honour bookings.

9. Liability & Indemnity

Zakie is a facilitator and is not liable for the quality of food or service provided by the Restaurant. The Restaurant agrees to indemnify Zakie against any claims arising from the Restaurant's negligence or violation of regulations.

10. Governing Law

This agreement is governed by the laws of Iraq. Any disputes shall be resolved in the courts of Baghdad.

Contact Partnership Team

For partnership enquiries:
📧 partners@zakieapp.com
📍 Partner Support, Zakie L.L.C., Baghdad, Iraq