ZRewards Terms of Use

1. The ZRewards Programme

ZRewards is Zakie's loyalty programme that allows registered users to earn points ("ZRewards Points" or "Points") when dining at Zakie partner restaurants and to redeem those Points for dining credit, discounts, and exclusive offers.

By participating in ZRewards, you agree to these Rewards Terms, which are supplemental to and incorporated into Zakie's Terms of Use. In the event of a conflict, these Rewards Terms govern.

2. Eligibility

ZRewards is available to all registered Zakie users aged 18 or over, in any city where Zakie operates. Only one ZRewards account is permitted per individual. Employees of Zakie and its direct partners are not eligible to earn Points on bookings related to their work.

3. Earning Points

3.1 Standard Earning Rate

You earn 1 ZRewards Point for every $1 USD (or equivalent in local currency at the prevailing exchange rate) spent at any Zakie partner restaurant, confirmed and completed via the Zakie platform. Points are credited to your account within 24 hours of your dining reservation being marked "completed."

3.2 Bonus Point Opportunities

• Welcome bonus: +100 Points upon completing your first confirmed reservation
• Verified review: +25 Points per approved review (limit: 2 per month)
• Friend referral: +200 Points when a referred friend makes their first confirmed reservation (referral link available in the app)
• Birthday bonus: +500 Points credited on your birthday month (account must be verified)
• Double Points Weekends: 2x earning rate on select weekends, announced in the app 72 hours in advance

3.3 Points Not Earned On

• Cancelled or no-show reservations
• ZKteer subscription fees
• Service fees or deposits where the reservation is subsequently cancelled
• Purchases at non-partner restaurants, even if listed on the Zakie discovery feed

4. Redeeming Points

4.1 How to Redeem

Points can be redeemed directly in the app at the checkout stage of any reservation at a participating restaurant. Tap Rewards → Redeem Points and select the amount to apply.

4.2 Redemption Value

• 500 Points = $5.00 dining credit
• Minimum redemption: 500 Points per transaction
• Maximum redemption: 5,000 Points ($50) per single transaction
• Redemptions are applied as a discount to your restaurant bill before you pay

4.3 Other Redemption Options

Points can also be redeemed for:

• Partner Offers: exclusive discounts at Zakie partner brands (viewable in the Rewards Hub)
• ZKteer Trial: 2,500 Points = 1 month of ZKteer Premium
• Charity Donations: donate the equivalent value to our partner charities (Points are non-refundable after donation)

4.4 Restrictions

• Points have no cash value and cannot be exchanged for cash
• Points cannot be transferred between accounts or combined with another member's points, except within a verified Family Plan (subject to availability)
• Redemptions cannot be reversed once applied to a completed reservation

5. Point Expiry

Points expire on a rolling 12-month basis from the date they were earned, subject to account activity:

• If you make at least one qualifying dining reservation within any 12-month period, all your points are renewed automatically for a further 12 months from that transaction date
• Expired points cannot be reinstated
• You will receive an email notification 60 days and 14 days before any points are due to expire
• ZKteer subscribers receive extended 24-month point validity on all their points

6. ZKteer Premium

6.1 What is ZKteer?

ZKteer is Zakie's premium subscription tier available to registered users. Subscribers enjoy the following exclusive benefits:

• Zero service or reservation fees on all bookings
• 2x ZRewards Points on every qualifying transaction
• Extended 24-month point expiry
• Dedicated priority customer support (target response: 30 minutes)
• Early access to new restaurant launches and exclusive dining events
• Monthly "ZKteer Pick" — a curated exclusive dining experience available only to subscribers

6.2 Pricing & Billing

• Monthly plan: $4.99/month, billed on the same date each month
• Annual plan: $39.99/year (equivalent to $3.33/month — 33% savings)
• All prices are in USD. Local currency equivalents may apply based on the exchange rate at billing time

6.3 Cancellation

You may cancel ZKteer at any time from Settings → ZKteer → Manage Subscription. Your subscription will remain active until the end of the current billing period. No refunds are issued for unused portions of the current period. After cancellation, your account reverts to the standard ZRewards earning rate, and your point expiry reverts to 12 months from your cancellation date.

7. Fraud & Abuse

Any attempt to fraudulently earn, transfer, or redeem ZRewards Points — including but not limited to creating fake reservations, submitting false reviews, operating multiple accounts, or exploiting technical errors — will result in:

• Immediate suspension of ZRewards benefits
• Forfeiture of all accumulated Points
• Permanent termination of the Zakie account
• Potential legal action to recover damages

8. Modifications & Termination

Zakie reserves the right to modify the ZRewards programme — including earning rates, redemption values, bonus structures, and point validity — at any time. For material changes, we will provide at least 30 days' advance notice via email and in-app notification.

Zakie reserves the right to terminate the ZRewards programme entirely with 90 days' notice. Upon termination, members will have 90 days to redeem their remaining Points before they expire.

9. Contact

For ZRewards enquiries:
📧 rewards@zakieapp.com
Or visit our FAQs for quick answers.