Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the Zakie mobile application, website (zakieapp.com), and related services (collectively, the "Service") operated by Zakie Reservation Services S.A.L. ("Zakie", "we", "us", "our").

By creating an account, downloading the app, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

2. Eligibility

You must be at least 18 years old to create a Zakie account and use the Service. By using Zakie, you represent that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding agreements
• Your use of the Service does not violate any applicable law in your jurisdiction
• You have not been previously suspended or removed from the Service

3. User Accounts

To access most features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your account information up to date
• Maintain the confidentiality of your password and not share it with others
• Notify us immediately at security@zakieapp.com if you suspect unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

Zakie reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Reservation Policy

4.1 Making Reservations

Zakie provides a reservation facilitation service. When you make a booking through Zakie, you are entering into a dining agreement directly with the restaurant. Zakie is not a party to that agreement and accepts no responsibility for the restaurant's performance.

4.2 No-Shows & Late Cancellations

Repeated no-shows or late cancellations (less than 2 hours before booking time) may result in temporary suspension of your ability to make reservations. Restaurants may charge no-show fees where disclosed at the time of booking.

4.3 Restaurant Responsibility

While Zakie verifies partner restaurants, we make no guarantee regarding the quality of food, service, or dining experience at any specific restaurant. Reviews and ratings on the platform are user-generated and reflect individual opinions.

5. Payments & Fees

The Zakie app is free to download. Fees, if applicable, include:

• Service fees: Some reservations may include a small service fee disclosed before confirmation
• Prepaid deposits: Required by some restaurants for peak-time bookings, disclosed before checkout
• ZKteer subscription: $4.99/month or $39.99/year, billed in advance, non-refundable for the current period

All payments are processed by our PCI-DSS-certified payment partners. Zakie does not store full payment card details.

6. ZRewards & ZKteer

ZRewards and ZKteer are subject to their own Rewards Terms of Use, which are incorporated into these Terms by reference. Key points:

• ZRewards points have no cash value and cannot be transferred between accounts
• Zakie reserves the right to modify or terminate the ZRewards programme with 30 days' notice
• ZKteer subscriptions are non-refundable for the current billing period
• Fraudulent earning or redemption of rewards will result in account termination

7. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Make false, fraudulent, or speculative reservations
• Post fake, misleading, or defamatory reviews
• Impersonate any person or entity, or misrepresent your affiliation
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Use automated scrapers, bots, or data mining tools on the Service
• Abuse the ZRewards system, including creating multiple accounts to earn referral bonuses
• Harass, threaten, or intimidate any other user, restaurant partner, or Zakie employee

Violation of these rules may result in immediate account suspension and legal action where appropriate.

8. User Content

When you submit reviews, photos, or other content ("User Content"), you grant Zakie a non-exclusive, worldwide, royalty-free licence to use, display, and promote that content within the Service and our marketing materials. You represent that:

• You own the rights to the content you submit
• The content does not violate any third-party rights, including intellectual property or privacy rights
• The content is truthful and based on a genuine dining experience

Zakie reserves the right to remove any User Content that violates these Terms without notice.

9. Intellectual Property

All content, features, and functionality of the Service — including the Zakie name, logo, design, text, graphics, and software — are owned by Zakie Reservation Services S.A.L. and are protected by Lebanese and international intellectual property law. You may not copy, modify, distribute, or create derivative works without our prior written consent.

10. Disclaimer & Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by Lebanese law, Zakie disclaims all warranties including fitness for a particular purpose and non-infringement.

Zakie shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to dining experiences, cancellations, delays, or restaurant closures. Our total liability to you shall not exceed the amount you paid to Zakie in the 12 months preceding the claim.

11. Termination

You may delete your account at any time from Settings → Account → Delete Account. Zakie may suspend or terminate your account at any time for violation of these Terms. Upon termination, your right to use the Service ceases immediately, and any unredeemed ZRewards points will be forfeit.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Lebanon. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Beirut, Lebanon. If any provision of these Terms is found to be invalid, the remaining provisions shall continue in full force and effect.

13. Contact

For questions about these Terms:
📧 legal@zakieapp.com
📍 Legal Department, Zakie Reservation Services S.A.L., Hamra Street, Beirut, Lebanon