Please read these terms carefully. By using Zakie, you agree to be bound by them.
Table of Contents
These Terms of Use ("Terms") govern your access to and use of the Zakie mobile application, website (zakieapp.com), and related services (collectively, the "Service") operated by Zakie Reservation Services S.A.L. ("Zakie", "we", "us", "our").
By creating an account, downloading the app, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
You must be at least 18 years old to create a Zakie account and use the Service. By using Zakie, you represent that:
To access most features of the Service, you must create an account. You agree to:
Zakie reserves the right to suspend or terminate accounts that provide false information or violate these Terms.
Zakie provides a reservation facilitation service. When you make a booking through Zakie, you are entering into a dining agreement directly with the restaurant. Zakie is not a party to that agreement and accepts no responsibility for the restaurant's performance.
Repeated no-shows or late cancellations (less than 2 hours before booking time) may result in temporary suspension of your ability to make reservations. Restaurants may charge no-show fees where disclosed at the time of booking.
While Zakie verifies partner restaurants, we make no guarantee regarding the quality of food, service, or dining experience at any specific restaurant. Reviews and ratings on the platform are user-generated and reflect individual opinions.
The Zakie app is free to download. Fees, if applicable, include:
All payments are processed by our PCI-DSS-certified payment partners. Zakie does not store full payment card details.
ZRewards and ZKteer are subject to their own Rewards Terms of Use, which are incorporated into these Terms by reference. Key points:
You agree not to:
Violation of these rules may result in immediate account suspension and legal action where appropriate.
When you submit reviews, photos, or other content ("User Content"), you grant Zakie a non-exclusive, worldwide, royalty-free licence to use, display, and promote that content within the Service and our marketing materials. You represent that:
Zakie reserves the right to remove any User Content that violates these Terms without notice.
All content, features, and functionality of the Service — including the Zakie name, logo, design, text, graphics, and software — are owned by Zakie Reservation Services S.A.L. and are protected by Lebanese and international intellectual property law. You may not copy, modify, distribute, or create derivative works without our prior written consent.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by Lebanese law, Zakie disclaims all warranties including fitness for a particular purpose and non-infringement.
Zakie shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to dining experiences, cancellations, delays, or restaurant closures. Our total liability to you shall not exceed the amount you paid to Zakie in the 12 months preceding the claim.
You may delete your account at any time from Settings → Account → Delete Account. Zakie may suspend or terminate your account at any time for violation of these Terms. Upon termination, your right to use the Service ceases immediately, and any unredeemed ZRewards points will be forfeit.
These Terms are governed by and construed in accordance with the laws of Lebanon. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Beirut, Lebanon. If any provision of these Terms is found to be invalid, the remaining provisions shall continue in full force and effect.
For questions about these Terms:
📧 legal@zakieapp.com
📍 Legal Department, Zakie Reservation Services S.A.L., Hamra Street, Beirut, Lebanon